Payment Policy:
Co-payments, co-insurance or deductibles require payment at the time of service. If you have insurance coverage with a managed care plan, it is your responsibility to ensure we are a contracted physician. It is your responsibility to ensure which lab is your contracted lab through your insurance plan. If your insurance requires a referral to see a specialist, it is your responsibility to make sure there is a current referral on file with our office. You are responsible for timely payments on your account.
Cancellation and “No Show” Policy:
There is a cancellation or no show fee of $50 if you do not call within 24 hours of your scheduled appointment.
INSURANCE REFERRALS OR AUTHORIZATIONS:
If you have an HMO or POS policy requiring an authorization or referral from your primary care physician, it is your responsibility to obtain one. Please make sure you have a valid referral for each visit.
MEDICAL RECORDS:
$30.00 for the first twenty pages and $.50 per page for every copy thereafter. A reasonable fee for actual costs for mailing, shipping, or delivery. Please allow two weeks notice for releases.
BILLING STATEMENTS:
Please call our billing office for questions regarding your billing inquiries at 281-578-7438 ext 113
INFORMATION REGARDING TEST RESULTS:
Lab results or diagnostic results are usually ready within 5 – 10 business days. If you have questions please call your nurse if you have NOT received your results within fifeteen (15) business days. Normal lab results will be posted on web portal. Abnormal lab results will be called to you or emailed via Patient Portal.
PRESCRIPTION REFILLS:
Refills for prescriptions will NOT be authorized after hours or on weekends. Please call our office on regular business hours or have your pharmacy fax requests to us. Pain medication will NOT be refilled after business hours or on weekends.
